Please use the below form to arrange collection of a DPF for cleaning. Please pay particular attention and read the terms and conditions before arranging a collection.
Request Form
Packaging
It is the responsibility of the customer to ensure that all DPFs are adequately and securely wrapped and packaged to avoid any damage which may in occur in transit. All sensors fitted to or plugged into the DPF should be removed as Ivor Searle cannot accept any responsibility for damage that may occur during transit or cleaning. Any outbound damage to customers DPF’s which may occur in transit will not be covered by the warranty
Photos
To
avoid damage during transport we now require a photo of all units
before collection is arranged. This allows us to check that all units
are adequately packaged and protected prior to transport.
Terms & Conditions
Ivor Searle Limited will use all reasonable resources to clean the DPFs provided by our customers. However, Ivor Searle Limited cannot guarantee that any individual DPF will be cleaned successfully. In addition, Ivor Searle Limited cannot guarantee that the performance of the DPF (or associated vehicle) will pass any particular emissions tests after cleaning or the amount of time that the filter will remain clean or the lifetime of the filter. To guarantee peace of mind, all Ivor Searle cleaned DPFs are provided with a detailed inspection report and are covered by a no quibble 12-month unlimited mileage warranty applicable to the vehicle to which it was fitted. This will include carriage any costs in collecting and returning of the DPF but not the removal and refitting of the DPF.
Ivor Searle's standard terms and conditions of supply will apply, a copy of which is available free of charge upon request.
Ivor Searle Limited will be responsible for any damage to the DPF arising as a result of negligence or careless treatment by Ivor Searle Limited employees. However, Ivor Searle Limited will not be responsible for any damage to the DPF that arises during the cleaning process itself.
Examples of Good and Poor Packaging
Correct packaging protect your DPF during collection and transport. Please follow the examples below.