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Warranty repair procedure

In the event of a possible warranty claim, the following steps must be taken:

  1. Immediately the end user should contact the agent who supplied the remanufactured unit giving the following information:
    • Unit reference number
    • Part number
    • The make and model of the vehicle
    • The date the remanufactured unit was purchased
    • The mileage of the vehicle at the time the remanufactured unit was fitted
    • The current mileage of the vehicle
    • Details of the complaint
  1.  
  2. If the end user is unable to contact the agent who supplied the unit they may contact Ivor Searle Ltd directly with the information in point 1.
  3. The vehicle must be delivered, at owner’s expense, to a mutually agreed repairer. No repairs may be undertaken until the costs and method of repair have been agreed with Ivor Searle Ltd.
  4. Ivor Searle Ltd. will then issue a warranty repair number in order to authorise the necessary repairs or replacement at the agreed costs. No invoices will be accepted for payment without a warranty repair number.
  5. Ivor Searle Ltd. reserves the right to provide any necessary repair parts. All faulty or damaged parts removed under the terms of this warranty shall become the property of Ivor Searle Ltd. and must be returned.
  6. Distributors or agents trading in Ivor Searle’s name or selling Ivor Searle’s products have no authority to agree or approve any repairs or charges on Ivor Searle’s behalf.
  7. The labour paid on any accepted warranty claim will be based on Autodata published times at £45 (ex VAT) an hour.

Warranty information

Remanufactured engines, reman cylinder heads and reman gearboxes are supplied with a 12 month unlimited mileage guarantee against faulty workmanship and defective materials. Remanufactured turbochargers are supplied with a 24 month warranty.

The warranty incorporates all reasonable labour and material charges involved in the replacement or rectification of defective or faulty product.

Warranty is subject to the following conditions:

  • The product which is the subject of the warranty claim, has been fitted in the type of vehicle originally specified for and is used in a standard application.
  • Modification, alterations or attempted unauthorised repair will invalidate the warranty.
  • This warranty does not cover damage or breakdown caused by, or arising from misuse, neglect, accident, competition, race or speed trials. Nor as a result of an ancillary parts failure eg. radiator, coolant hoses, thermostat, carburettor, fuel injection, etc.
  • Warranty does not cover vehicle recovery, towing, redelivery or any consequential costs arising from a claim.
  • Throughout the duration of this warranty the vehicle should be serviced in accordance with the manufacturer’s recommendations. An initial 500-mile service is to be carried out and the oil and filter changed where applicable.
  • If the product is replaced under the terms of this warranty agreement, then the replacement unit will have the balance of the original guarantee.
  • The engine warranty is transferable provided the “change of ownership” card in the back of the pre-installation guidelines and warranty booklet has been completed and forwarded to Ivor Searle Ltd within 14 days of the transfer of ownership.
  • All warranty claims should follow our warranty repair procedures; these are detailed in all our pre-installation guidelines and warranty booklets and are available separately.